Blushy AI Complaint Policy
Effective Date: [19.12.2024]
At Blushy AI, we value our users and are committed to ensuring a positive experience for everyone. We understand that concerns or issues may occasionally arise, and we aim to address them promptly and fairly. This Complaint and Resolution Policy outlines the procedures for filing complaints and how they are handled to ensure transparency and user satisfaction.
1. Dedicated User Support
Blushy AI maintains a dedicated support team to assist users with complaints or concerns regarding the Platform. Our team operates with professionalism, confidentiality, and impartiality to resolve issues effectively and fairly.
Users can reach the support team by:
- Emailing support@blushy.ai.
- Using the "Contact Us" section within the Blushy AI application or website.
All complaints are handled with care, and we strive to address user concerns in a timely manner.
2. How to File a Complaint
To ensure a swift and accurate resolution, users submitting complaints are encouraged to provide the following details:
- Full Name and Contact Information: Include your registered name and email address to help us identify your account.
- Detailed Description of the Issue: Clearly explain the nature of your complaint, including relevant dates, times, and any specific features or interactions involved.
- Supporting Evidence: If applicable, attach screenshots, logs, or other documentation to help us investigate the issue.
Submit your complaint through the support email or app contact section as listed above.
3. Acknowledgment of Complaints
Upon receiving your complaint, Blushy AI will:
- Confirm receipt of the complaint within 24 hours via email or other communication channels.
- Provide an estimated timeline for resolution based on the complexity of the issue.
4. Investigation and Resolution Process
Each complaint undergoes a thorough review by the support team to determine the root cause and appropriate resolution. Our process includes:
- Review of Details: Examining the provided information, including any supporting evidence.
- Internal Investigation: Engaging relevant teams to identify the source of the issue.
- Timely Updates: Keeping users informed of progress and expected resolution timelines.
Our goal is to resolve most complaints within 7 business days. Complex cases may require additional time, and users will be notified of any delays.
5. Feedback and Outcome Notification
After investigating the complaint, users will receive feedback on:
- The outcome of the investigation.
- Any corrective actions taken, such as content updates, account adjustments, or system improvements.
Blushy AI values user input and may request feedback on the resolution process to improve future support services.
6. Requesting Escalation
If you are dissatisfied with the initial resolution, you may request an escalation by:
- Contacting support within 14 days of receiving the resolution outcome.
- Providing a clear explanation of why you believe the resolution is insufficient.
Escalated cases will be reviewed by a separate team or senior staff not involved in the initial complaint resolution. The final decision will be communicated within 7 business days of the escalation request.
7. Continuous Improvement
Blushy AI is committed to enhancing user satisfaction through proactive feedback collection and service improvement. Your complaints help us identify areas where we can strengthen our offerings and refine the user experience.
